Examines "...the phenomenon of blogging in the context of the larger revolutionary forces at play in the development of the second-generation Internet, where interactivity among users is key...[O]bserves that blogging is growing as a tool for promoting not only online engagement of citizens and public servants, but also offline engagement...[D]escribes blogging activities by members of Congress, governors, city mayors, and police and fire departments in which they engage directly with the public...[D] escribes how blogging is used within agencies to improve internal communications and speed the flow of information.

Includes "...a set of lessons learned and a checklist of best practices for public managers interested in following in their footsteps."

Source:http://www.businessofgovernment.org/pdfs/WyldReportBlog.pdf